As a General Manager, at your station you will be an important part of our customers' travel experience, serving as a key leader in station operations. You will lead your station's day-to-day operations, ensuring smooth and efficient service delivery, and managing your station's financial performance and metrics. Most importantly, you will lead and develop your team's performance, creating a great place to work for your employees and creating a welcome environment for customers.
Proactively communicate changes or company initiatives to impacted workgroups
Responsible for day-to-day operational and financial performance of assigned station, monitoring performance against plan and initiating corrective actions to improve results
Ensures compliance with safety requirements, including security checkpoint and GSC responsibilities
Sets a positive example for the station team to ensure excellent customer service
Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships
Solicits customer feedback to understand customer needs and opportunities to improve their travel experience
Demonstrates a calm demeanor during periods of high volume or irregular operations
Provides coaching and direction to the station team to achieve operational goals
Manages the operations budget, staffing forecasts and resource requirements
Responsible for maintaining station facilities, equipment, and professional appearance standards for all UGE employees
Responsible for compliance with Station controls and Internal Audit standards
Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP)/internal divisions
Manage vendor service contracts as required
Other duties as assigned
Required Experience, Qualifications & Skills:
Minimum of 2 years aviation leadership experience
Ability to manage airport operations independently
Ability to work in a dynamic, fast paced operational environment
Analytical thinking, goal-directed leadership, and service-oriented performance
Strong communication and interpersonal skills
Strong problem-solving skills and drive for excellence
Organization and planning skills
Must be able to perform well in high-pressure situations
MS Office application experience
Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked, or denied licenses are not valid.)
Strong leadership skills, with the ability to develop, motivate, and coach others
Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
Previous service or operational experience required
Previous supervisory experience required
College Degree or equivalent work experience required
Preferred Experience, Qualifications & Skills:
Experience in an airport leadership role (i.e., Local Ramp Instructor, Qualified Instructor, or Supervisor)
Ability to understand and interpret detailed regulatory, safety, and security requirement
Excellent verbal and written communication skills
Experience managing day-to-day operations and service delivery
Understanding of budgets, financial metrics, and performance management
Strong focus on customer experience and satisfaction
Effective communication with teams, leadership, and customers
Ability to address operational challenges and make decisions
Salary will be competitive and commensurate with experience.
As a UGE employee you'll receive the following:
Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines' amazing global network.
Discount Program: 20% off for flight tickets with United Airlines
Vacation, Sick Time, and Floating Holidays
Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
Flexible Spending Accounts, Long Term Disability,
401(k)
Paid Training
Paid parking or transportation assistance
Participation in the UGE annual incentive plan
Ability to communicate and interact with others in the English language, both oral and written
Ability to use computers and other office equipment
Repetitive motions that may include the wrists, hands, and/or fingers
Ability to utilize radio equipment for communications
Ability to push, pull, lift 70lbs on a consistent basis
Requires ability to sit, stand and walk for extended periods of time
Ability to pass all pre-screening clearances applicable to position qualifications
UGE is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/LGBTQ
United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.
Midland International Air & Space Port, Texas
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